Answer 10 Questions to Start Thinking About Service Design (Free Download)

Complete the Service Design and Delivery Report Card
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Rising client expectations have made delivering an exceptional B2B brand experience more critical than ever. To respond effectively, many organizations are turning to service design to reimagine and revamp the client experience at every stage of their journey. But to design a successful journey, you must know your starting point.

Fill out the form to download the Service Design and Delivery Report Card!

This Service Design and Delivery Report Card from the acclaimed new book Woo, Wow, and Win by Thomas A. Stewart and Patricia O’Connell can provide you and your teams with a baseline assessment of your current service experience and identify areas for improvement.

Find Your Wow: Bring Your B2B Brand to Life

Find Your Wow: Bring Your B2B Brand to Life
Presented by DeSantis Breindel and the authors of Woo, Wow, and Win, the award-winning book on service design.
A great B2B brand can woo clients, but only a great experience can wow them. And experience doesn’t happen by accident. Using service design, you can…

Creating Memorable Experiences Through Service Design (Download Free Introduction)

To delight your clients, you must design your service to create memorable, empathetic experiences that meet their expectations and advance your strategy. The acclaimed new book Woo, Wow, and Win by Thomas A. Stewart and Patricia O’Connell shows you how businesses of all kinds are using service design to create memorable experiences for their…