Technology has been a business game-changer at every level—revolutionizing customer experiences, enabling groundbreaking innovations and accelerating the speed of business. Technology giants are expanding their reach while companies with decidedly non-tech histories (like Maersk and even McDonald’s) have reinvented themselves to excel in the digital era.
As a result, B2B tech…
Just a few years ago, companies were content to place a statement on their website, often buried deep within the recruitment section, about their commitment to Diversity, Equity, and Inclusion (DEI). No longer. Today, companies want to express more than a commitment to these goals; they want to demonstrate a genuine passion for achieving them…
The need for powerful storytelling has become a common refrain among marketers as they think about how to better connect with audiences. With ever-increasing opportunities for brands and audiences to interact digitally, marketers know they need to find ways to cut through the noise and engage with audiences at a deeper level – and video…
“Disruption” is more than just a business buzzword or a marketing trend. For many organizations, it has become a true strategic mindset. Companies jostling in crowded markets, as well as start-ups entering slow-moving industries, are searching for the fresh idea or novel business model that will shake up the status quo — and help…
Now, more than ever, a B2B website is the front page of a brand. As many businesses shift their focus from the conferences and in-person events that have historically driven so much of B2B sales and engagement, they are considering how to better leverage their digital presence and connect with prospects in new ways…
There’s been a fundamental shift in how business is conducted. Businesses can use LinkedIn, blog posts, and social media to reach customers in new, unexpected ways, and the purchasing process itself has become more informal. Rather than relying on the formal pitch and conference call, companies are constantly interacting. They’re looking to form…
The digital landscape evolves rapidly — new trends seem to surface weekly. And as digital natives become decision-makers at their companies, they’ll expect B2B marketing to merge with broader digital innovations.
Here a four B2B digital trends that will keep companies competitive in this changing marketing landscape.
1. Personalization
As account-based marketing (ABM…
Getting the green light to undertake a rebranding project is a moment to savor. You’ve got a mandate and a budget: time to hit the ground running. But you’re going to need an agency partner — even companies with in-house capabilities often go outside for fresh perspectives and expanded resources. So you’re…
What is brand experience? Yashumi Kasumi, Innovation and Creative Manager at IKEA, says,“A brand experience resembles the experiences you have with the people in your life…[it is] literally everything you have seen and heard — or even felt or smelt or tasted — about a brand.” This reflects a shift in the meaning of the…
For a business to be successful, it’s no longer enough to just have the best offering or most talented employees. These have become table stakes thanks to players like Amazon and Airbnb that have reinvented what it means to be customer-centric. Now, customers can order almost anything with the click of a button…
It’s a topic on the mind of every B2B marketer these days: customer experience, that elusive moving target. Specifically, how to meet customer expectations when, as a brand, you are competing against every (predominantly digital) interaction your customers have ever had.
For many B2B marketers, keeping up with customers, not competitors, has become their…
Forrester researchers published a report about a new customer-centric era in business. As part of DeSantis Breindel’s ongoing relationship with Forrester, we’ve reviewed the report to summarize key findings for our readers — and offered our own analysis about what this change means for B2B brands.
Customer experience is king
Over the past…
DeSantis Breindel recently met with Forrester as part of Huddle — an intimate community of B2B marketing leaders who come together to connect, collaborate, and learn from each other and from outside experts. Forrester researchers and branding experts shared some of their latest CMO research about human-centered branding and B2B customer obsession. Here are key…
What’s a talk trigger, and how can a company use one to strengthen its brand and drive business? Jay Baer and Daniel Lemin, co-authors and marketing experts, tackle this phenomenon in their aptly-titled book Talk Triggers, which demonstrates the importance of word-of-mouth marketing through a diverse collection of case studies…
At DeSantis Breindel, we’ve been working on a number of exciting initiatives, including expanded offerings to reach B2B audiences in engaging ways, and a new community for B2B marketing leaders.
Helping our clients create exceptional customer experiences
While we’ve always worked with clients to bring their brands to life through strategic customer interactions…
The tsunami of information and opinion on customer experience (CX) can be a bit overwhelming. Here’s a short list of some of the articles we think offer valuable viewpoints and actionable insight.
The Future of the Customer Experience
This Harvard Business Review webinar looks at top CX trends and predictions, including changing customer expectations…
Today is the age of the customer, where power has shifted from companies to customers and organizations everywhere are rethinking the way they interact with customers to drive engagement, loyalty, and growth. CMOs and marketing leaders are at the helm of this change, charged with adopting more customer-oriented way of operating in order to…
B2B customer experiences are more disjointed than ever. In a poll of brand leaders who participated in our recent webinar about experience design, 72% reported that their customer experience is inconsistent or fragmented across platforms and channels. McKinsey data shows that B2B customer experience index ratings significantly lag behind B2C experiences. And customer expectations continue…